Error: "You Have Not Granted Access to Your Microphone" (iPad)

When using an iPad to access MakeMusic Cloud in Safari, you need to calibrate the microphone in order to record practice takes and assignment submissions.

In the event that the microphone isn’t recognized when trying to calibrate or record, there are several ways to troubleshoot the issue.

First Steps

Before troubleshooting your microphone access, investigate the following primary considerations.

1. Ensure that your iOS and iPad model meet the current system requirements.
2. Read about setting up to record here.  
• Take special note to use headphones when recording, as the microphone and speakers on an iPad are directly next to each other.  Do not use headphones that have an internal microphone.

Allowing Safari to Access Your Microphone

1. On your iPad, tap on the Settings icon.
2. Scroll down and select Safari.
3. Select Microphone.
4. Set to Allow.  A check mark now appears next to Allow.
5. Return to Safari, refresh the page, and try recording again.

Clear Safari’s Browsing History

If the previous steps weren’t effective, it can also be helpful to clear Safari’s browsing history.

1. On your iPad, tap on the Settings icon.
2. Scroll down and select Safari.
3. Tap Clear History and Website Data.
4. Return to Safari, refresh the page, and try recording again.

Close All Open Applications

Finally, closing all open applications can also help in certain situations where all of the fixes above haven’t yet resolved the problem.

1. Open the App Switcher.
• Swipe up from the bottom edge and pause in the center of the screen.
• Quickly double press the home button (for an iPad with a home button).
2. Swipe up on an application to close it.
3. Once you’ve closed all of the open applications, you’ll return to the home screen.
4. Return to Safari, refresh the page, and try recording again.

If you've tried each of these potential solutions and you're still encountering the same error, submit a support claim to Customer Support.  Make sure you include your iPad model and iOS version (click on each link if you need instructions on how to find that information).