Through the SmartMusic Admin portal, your platform's Administrators and Educators can manage the number of TEACH Educator seats, TEACH Student seats, and PLAY Plus seats purchased.
Platform seat types
- TEACH Educator seats
- This is the number of educators on the platform who can create premium classes.
- TEACH Student seats
- This is the number of students on the platform who can join premium classes, but do not have premium PLAY Plus access. Note that once a student has premium TEACH access, they can join any number of premium classes and still only use one TEACH Student seat.
- PLAY Plus seats
- This is the number of students on the platform who can both join premium classes and have premium PLAY Plus access.
Allocation and deallocation
Platform Administrators and Educators are responsible for allocating their paid seats. The action of allocation simply refers to specifying which user connected to the platform uses a paid seat, and can occur either manually or automatically.
- An Administrator allocates TEACH Educator seats to teachers, either automatically when inviting the educator to join the platform or manually after the educator has already joined.
- An Educator or Administrator allocates TEACH Student seats and PLAY Plus seats to students, either automatically by having students join a premium class or manually by assigning the seat, respectively.
In addition, platform Administrators and Educators are responsible for deallocating seats, that is, freeing a currently in-use seat. Like allocation, this can happen manually, as when a single user is removed or their access type is changed, or automatically, as when a class is switched from TEACH to Free, affecting the students in that class.
Q: What is the difference between TEACH Student access and PLAY Plus access?
A: A student with TEACH access can open any premium content assigned by their teacher, any method book exercise, and any of the free selections. A student with PLAY Plus access has all the benefits of TEACH access and can also explore all premium solo and ensemble content on their own.
Q: What is platform management?
A: Allocation, deallocation, and purchasing additional seats as needed constitute the management of the organization’s platform.
Q: How does TEACH Free access work?
A: Teachers and students who connect to an organization as TEACH Free do not consume any of the paid seats in an organization, but are only able to access the limited free content. There is no limit to the number of teachers and students who can connect to an organization as TEACH Free.
Q: How do I figure out how many premium TEACH student seats my organization has?
A: An important consideration when figuring how many premium TEACH student seats an organization has is that a student who has been allocated a PLAY Plus seat does not also use a TEACH student seat, since the PLAY Plus seat includes premium TEACH access. Therefore, the net total TEACH student seats in an organization’s platform is the sum of their TEACH student seats and their PLAY Plus seats; this is the total number of students who can join premium classes in that organization.
Q: Is there any allowance for users joining an organization as TEACH premium beyond the organization’s platform seat limits?
A: There is no allowance for additional TEACH premium teachers over an organization’s paid TEACH Educator seats. We do, however, allow for a temporary TEACH Student overage of ~5-10% at the discretion of our Sales team. In the future, we will have a mechanism in place so that once the overage exceeds a certain percentage, no further students are allowed to join the organization with premium TEACH access.
Q: If the number of students with premium TEACH access in an organization exceeds that organization’s number of PLAY Plus seats, how are allocations determined?
A: Platform Administrators and/or Educators have to manually allocate their PLAY Plus and TEACH student seats to cover all students in premium classes. We want to leave that determination to the discretion of the platform Administrators and Educators, rather than automatically allocating seats on the platform's behalf.
Q: What happens to students in a premium (TEACH) class when it is downgraded to a TEACH Free class?
A: After a premium class is "downgraded" to a free class, students in that class are switched to TEACH Free and no longer use the organization’s TEACH Student seats (unless they are also enrolled in another premium class). The educator will no longer be able to assign new premium assignments to these students, until the student is allocated either a TEACH Student seat or a PLAY Plus seat. However, these students still have access to any premium assignments that were created and assigned when that class was premium.
Q: What about late enrollments?
Q: Does a student’s PLAY Plus allocation stick with them even when they’re removed from one of their classes?
A: Yes! Let’s say a student is enrolled in two classes and has been allocated a PLAY Plus seat. When the student is removed from Class A, the student retains the PLAY Plus allocation in Class B, even if Class B is a free class. In this latter case, even though the student can’t receive premium assignments (since it’s a free class), the student can access premium content on their own. However, once a student is removed from all classes, their PLAY Plus seat is automatically deallocated.
Q: Are organization Administrators and/or Teachers able to remove students from classes?
A: Yes. See Removing a student from a class for a detailed tutorial.
Q: Can users join multiple organizations?
A: While we have plans to allow this in the future, this is currently not an option.
Q: Can students purchase PLAY Plus access on their own?
A: Yes. If a student does not have a PLAY Plus subscription, they are prompted to purchase one in their User Profile page. See Purchasing a PLAY Plus subscription for more information.