If you or a student run into issues using SmartMusic on an iPad there are several basic troubleshooting strategies that you can employ.
- Check available memory
- Remove any extra takes
- Log out and log back into the account
- Fully close and reopen the SmartMusic application
- Restart the iPad
- Delete and reinstall the SmartMusic application
Check available memory
Open the Settings app on the iPad. Select General>Storage & iCloud Usage to view the available memory. If there is less than 1.5 GB available try removing unused apps or downloads.
Remove any extra takes
Delete takes that students know will not be submitted. This will free up some resources and allow SmartMusic to function smoothly. To delete the take select the My Takes tab. Choose the unwanted take from the drop down menu and select the Delete button.
Log out and log back into the account
Select Log Out in the upper right hand corner of the application. The Log in page appears. Enter your username or email address and password to log back into SmartMusic. Check to see if your issues has been resolved
Fully close and reopen the SmartMusic application
To fully close SmartMusic double-press the home button on your iPad. Recently used apps appear. Locate the SmartMusic preview in the recently used apps by swiping left and right. If SmartMusic was the most recent active application, it will be the first you see. Swipe up on the SmartMusic preview, it disappears and the application closes.
Press the home button once to exit recently used apps. Tap on the SmartMusic icon on your home screen to reopen the SmartMusic app and see if your issue has been resolved.
Restart the iPad
Press and hold the top or side button on the iPad until the slider appears on screen. Swipe the slider to turn the iPad off. Once the device is fully shut down press and hold the top or side button again to turn the iPad back on. Once restarted tap the SmartMusic icon to reopen SmartMusic and see if your issue has been resolved.
Delete and reinstall the SmartMusic application.
Press and hold your finger on the SmartMusic application icon on your home screen. The application icons begin to shake and show an x in the upper left corner. Tap x in the upper left corner of the SmartMusic application icon to delete the application. This will prompt a confirmation message. Choose delete. Press the home button once. The application icons on the home screen return to normal.
Tap on the App Store icon, type “smartmusic” in the search field in the upper right corner and tap Search. Tap the cloud/arrow icon next to the New SmartMusic search result to download the New SmartMusic app. If prompted, type your Apple ID password or use your touch ID fingerprint.
Press the home button once to exit the App Store. Locate the SmartMusic application, and wait for the download to finish. From the home screen, tap on the SmartMusic icon to reopen SmartMusic and see if your issue has been resolved.