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If you encounter issues using SmartMusic on Windows, Mac, or a Chromebook, there are basic troubleshooting strategies that you can utilize. 

  

Make sure Google Chrome is up-to-date

 

Update your Google Chrome browser by following these instructions. If you are using a Chromebook, you can update by following these instructions instead. SmartMusic requires the latest version of the Google Chrome browser or Chrome OS to run in a satisfactory manner.

 

Clear the web cache in Google Chrome

 

To clear the web cache in Google Chrome, follow these instructions. Clearing the cache will remove any corrupted data and free up space in Google Chrome.

  

Close all tabs but SmartMusic (Chromebooks)

 

Close every tab but SmartMusic to free up the resources on the Chromebook. This allows the Chromebook to function more smoothly with SmartMusic