If you encounter issues using MakeMusic Cloud on Windows, Mac, or a Chromebook, there are basic troubleshooting strategies that you can utilize. 


Make sure Google Chrome/ChromeOS is up-to-date


Update your Google Chrome browser by following these instructions. MakeMusic Cloud requires the latest version of the Google Chrome browser or ChromeOS to run in a satisfactory manner.


If you're using a Chromebook, MakeMusic Cloud is only supported on the most recent version of ChromeOS. Google's instructions for updating the Chromebook operating system can be found here:

If you are unsure of whether your specific Chromebook can be updated any further, please reference Google's Auto Update policy and locate your specific model of Chromebook in the following article:

If your Chromebook cannot be updated to the most current version of ChromeOS, it is considered an incompatible device and is not eligible for technical support.


Clear the web cache in Google Chrome


To clear the web cache in Google Chrome, follow these instructions. Clearing the cache will remove any corrupted data and free up space in Google Chrome.


Close all tabs but MakeMusic Cloud (Chromebooks)


Close every tab but MakeMusic Cloud to free up the resources on the Chromebook. This allows the Chromebook to function more smoothly with MakeMusic Cloud.




Article is closed for comments.