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Help for Students and Hobbyists

Getting Started

  • ★ Creating an account and joining a class
  • ★ Purchasing a PLAY Plus subscription
  • Joining a class with an existing account
  • Completing an assignment
  • Retaking an assignment
  • SmartMusic email requirements (Students & Hobbyists)

Tips & Best Practices

  • Using the Tuner, Metronome, and Loop functions (Students & Hobbyists)
  • Troubleshooting SmartMusic on an iPad (Students & Hobbyists)
  • Completing rhythmic assignments
  • Using a backup email (Students & Hobbyists)

Product Information

  • System requirements (Students & Hobbyists)
  • Downloading Google Chrome (Students & Hobbyists)
  • SmartMusic vs Classic SmartMusic (Students & Hobbyists)
  • Contacting Customer Success (Students & Hobbyists)

Recording, Assessment & Playback

  • ★ Viewing how you spend your practice time
  • Windows microphone troubleshooting
  • Playback or recording latency on Chromebooks
  • Troubleshooting recording and playback issues (Students & Hobbyists)
  • Playing and practicing music
  • Enabling your microphone in Chrome (Students & Hobbyists)

User Account Management

  • ★ Connecting to multiple SmartMusic platforms (Students & Hobbyists)
  • Resetting your SmartMusic password (Students & Hobbyists)
  • Editing your user profile (Students & Hobbyists)

School & Assignments

  • Resubmitting assignments

Music and Content

  • Finding and opening music (Students & Hobbyists)
  • Score is not loading (Students & Hobbyists)