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Help for
Students and Hobbyists
Getting Started
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Creating an account and joining a class
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Purchasing a PLAY Plus subscription
Joining a class with an existing account
Completing an assignment
Retaking an assignment
SmartMusic email requirements (Students & Hobbyists)
Tips & Best Practices
Using the Tuner, Metronome, and Loop functions (Students & Hobbyists)
Troubleshooting SmartMusic on an iPad (Students & Hobbyists)
Completing rhythmic assignments
Using a backup email (Students & Hobbyists)
Product Information
System requirements (Students & Hobbyists)
Downloading Google Chrome (Students & Hobbyists)
SmartMusic vs Classic SmartMusic (Students & Hobbyists)
Contacting Customer Success (Students & Hobbyists)
Recording, Assessment & Playback
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Viewing how you spend your practice time
Windows microphone troubleshooting
Playback or recording latency on Chromebooks
Troubleshooting recording and playback issues (Students & Hobbyists)
Playing and practicing music
Enabling your microphone in Chrome (Students & Hobbyists)
User Account Management
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Connecting to multiple SmartMusic platforms (Students & Hobbyists)
Resetting your SmartMusic password (Students & Hobbyists)
Editing your user profile (Students & Hobbyists)
School & Assignments
Resubmitting assignments
Music and Content
Finding and opening music (Students & Hobbyists)
Score is not loading (Students & Hobbyists)