Matthew Knowles

Posted January 27, 2017 22:54

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When I try to open an assignment, the score percent stays at 0% and just sits there with message "loading."  I cannot do any of my assignments.  Please help

6 comments

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  Zack B. February 09, 2017 22:30

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  Hi Matthew,

  This issue can occur if your Chrome browser is not up-to-date. To fix this issue, update your Chrome browser by following these instructions. If you are using a Chromebook, you can update by following these instructions instead.

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  Matthew Knowles February 09, 2017 23:26

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  Hi Zack,

   

  I checked my Chrome browser.  It is up to date.  The error still occurs.  Any other suggestions that might help to fix this?

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  Zack B. February 09, 2017 23:35

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  Thanks for trying that out. In that case, we'll need to gather more information on the issue in order to find a solution for you.  One of our technical support representatives will email you shortly in a new ticket.  Thanks for your patience!

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  Acn2903 August 03, 2018 22:00

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  i have an assignment due tomorrow, and everyone else in my class has finished theirs the only problem not letting me complete the assignment is my assignments are no where to be found i looked in the class tab and on pending assignments  

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  Acn2903 August 03, 2018 22:01

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  i have an assignment due tomorrow, and everyone else in my class has finished theirs the only problem not letting me complete the assignment is my assignments are no where to be found i looked in the class tab and on pending assignments  

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  Jon Cielinski August 03, 2018 22:16

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  Hi Acn2903. It looks like you don't currently have anything assigned to you in SmartMusic. I'd recommend checking in with your teacher for more information.