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I am a professional trombone player and private lesson teacher in the DFW area. Everytime I have ever tried to discuss, with a MakeMusic customer rep at midwest or TMEA, why smartmusic does not cater more to the professional player crowd I have always been met with arrogance and dismissal. This "new smartmusic" seems to be more of the same. There is even less quality repertoire on here for trombone, in addition to the quality of the piano parts being garbage. Can someone explain to me why the company that makes Finale, with all of their sound libraries, chooses to use a piano sound that is worse than anything I would use on finale? I am speaking specifically about the Bordogni/Rochut accompaniments. The old Smartmusic sound files had sustains, rubato, and surprise, surprise DYNAMICS. The sounds on this new one are horrible. 

I honestly have no idea why I am leaving this note because band directors will continue to give them money for a horrible product. Nothing will change until someone comes up with something better. 

63 comments

  • Avatar
    STEVE GILBERT
    0

    I am long time SmartMusic user and been very happy with Classic.  Does anyone have any suggestions for a way to supplement the new SmarMusic to regain the features being lost?  Or complete alternatives?

  • Avatar
    Kenneth Chia
    0

    I need help cancelling the New Smartmusic.   It just isn't useful to me anymore because more than half of the flute repertoire I used to use has been stripped away, both in Classic and New Smartmusic.   

    As typical of a company struggling to make their product relevant, instead of assuaging the customer's concerns, they seemed to have removed all information and access both in software and on the website as to how to cancel it.   I've tried going into the account to manage subscription, but there doesn't seem to be any way at all...

    Can anybody help?  I've been using this stuff as far back as when it was Vivace and accompaniments came in cartridges, so it's not like I haven't been loyal or given the product it's due try.   

  • Avatar
    Dennis Herrick
    0

    My guess would be you can't cancel but wait for it to expire...

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