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I've started using Smart Music about a week ago and I uploaded a song on my Smart Music for my kids to practice, but when I click open or assign, the piece won't open. It just stays on the loading screen. I see Application Loading go to 100% and Score loading to 100%, but the screen just gets stuck there. Does anyone know what to do?

7 comments

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    JAY KAHN
    1

    The same thing happened to me on a large piece with 24 parts. I contacted SmartMusic support. There seems to be a bug here. There is a work-around. Go to the Content Manager, select your song, and click "Edit." When your song opens, select "File" and then export it as an XML. (What? WHY? Stay with me.) Now re-import the XML file you just created. Hopefully, everything will be the way it was in the first place. It will now open in SmartMusic. You're probably saying, "What a stupid fix! That shouldn't be necessary." You're right. Unfortunately, that's the only way to open your troublesome file for the time being.

  • Avatar
    Jason Ma
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    "Go to the Content Manager, select your song, and click "Edit." When your song opens, select "File" and then export it as an XML."

    What? Why? That's dumb...

    "Now re-import the XML file you just created."

    pshh... this isn't going to work.

    *Everything the way it was in the first place. It now opens in SmartMusic.*

    What a stupid fix! I can't believe that worked.... Thanks Jay

     

  • Avatar
    JAY KAHN
    1

    I know, right? I just completed another phone call with SmartMusic support. (I even managed to get the tech that was originally working on the problem.) He tells me the developers are aware of the issue, and are still working on it. No idea why this stupid fix works, but it does. At first, the tech and I thought that editing the parts caused the problem, since this is a new feature and it probably still has some bugs. But I uploaded a duet, edited the heck out of it, and it opened just fine. It seems to be related to how large the file is. I uploaded a march with 24 parts. What a bucky beast that was! Even when I didn't do any editing, it still wouldn't open. I finally resorted to the re-import trick, and then it worked. I'm glad it worked for you. At least now we're getting some consistency.

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    Jason Ma
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    Yeah, my tune was 20 parts and 90 measures long. I had to re-edit my part on Finale and make it 23 parts and only the reupload method works.

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    JAY KAHN
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    So the size of the file DOES make a difference! If you don't mind, I'll send SmartMusic tech support a copy of your reply, and add it to my support ticket. The tech, Austin, told me any additional information will help. 

     

  • Avatar
    Jason Ma
    0

    Go ahead, I don't mind. If it helps improve this program, I'm all for it.

  • Avatar
    JAY KAHN
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    Done! Thanks!

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