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I was surprised to see that the teacher or SmartMusic admin has no control over modifying student profile information. I have had several occasions where students have signed up for SmartMusic but they made a typo in their email address and I was unable to help them without telling them their error and having them try to sign in and correct it themselves (which required explanation on how to get to those settings). Being able to edit students' profile fields from the teacher and/or admin account is crucial, especially in cases when students enter names that aren't helpful to the organization of the class or contrary to instructions. Resetting passwords, changing primary/secondary instruments, etc. should all be accessible from the teacher's account, especially since presumably the teacher is supposed to have control over the organization of his/her class.

8 comments

  • Avatar
    Derek Scoles
    0

    Having the same concerns. I agree with your statement and suggestions 100%.

  • Avatar
    T. Albert
    0

    same, I agree

  • Avatar
    Brooke Richardson
    0

    So what did ya'll do to fix it for students? I have had the same problem!

  • Avatar
    T. Albert
    0
    1. I submitted at request to reset the specific student accounts, they seem backed up by two weeks but finally got back to me to reset. Ask them to put your email as a backup to each account.  I haven't got the resolve yet as I just sent them the list of student emails affected.
    2. From now on I am creating all new accounts for my students and emailing the user name and password to them also making sure my email is the backup email.  Keep a sheet with all user names and passwords.
    3. Worse case scenario, use a fake student email and create the account from scratch and put your email as the backup.  Keep a sheet with all user names and passwords.

    I hope this helps. Any other suggestions?

  • Avatar
    Rachel Unruh
    0

    The issue in my district is that they cannot receive emails from outside of our school district domain. They cannot even receive the forgot password reset email! I would love to be able to do that myself! One thing we realized (after the fact) was that if students had used my email as their backup I could have reset it for them. 

  • Avatar
    Jason Neeson
    0

    I'm having similar issues as above. Are the students able to add a backup email after the fact? Can I have the students go in and add my email as the backup email to prevent future issues?

  • Avatar
    Jeff Key
    0

    It would be very beneficial to have the ability to edit Student Accounts from our Admin accounts.  We have had many issues with students having password reset problems.  I would be able to add a backup email and make sure that I would also receive a notification about resetting passwords.  Students can make mistakes and can enter email addresses incorrectly.  They also can continually forget to add backup emails.  Please make this a feature.  Thank you.

  • Avatar
    kelly duncan
    0

    I am having the same problem with resetting passwords. I think it would be very beneficial for the teacher to have access to the student emails and passwords so we could reset them if needed instead of waiting for two weeks to get a reset. 

     

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