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I have a student that is trying to create an account and it keeps telling her that her password "must contain 8 characters... etc" and the box is red.  It won't change no matter what she types, on two different computers, and using a different email.  I am stumped.  Anyone have the same problem?

2 comments

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    David Lien
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    The password also needs to have a number in it (I believe), maybe that's the problem?

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    Mary Cogswell
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    Jason Smigell---YES!  I'm having the exact same problem.  All the password "requirements" are met.  Did you ever find a solution?  Thank you!

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