David Lien
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Jon's suggestion worked, thanks!!!
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Still nothing! I even recently made him try it on a different iPad. I even made him create a second account. I might try to reach out directly to SmartMusic people
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The password also needs to have a number in it (I believe), maybe that's the problem?
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Were you able to solve this? Because I'm out of ideas and my student isn't able to do the assignments.