Chad Mathis

Compose: Unable to Save Changes to Imported MusicXML File

1. Knowledge Base
2. Music & Content

2021.06.16 update: We have released an update to Compose that we expect to resolve this issue. However, if you are still encountering an error message when attempting to save changes to an imported...

Resetting Your Students' Passwords

1. Educators & Administrators
2. Platform Management

Note: The ability to reset students' password is restricted to schools that have ownership of student data. One such example is public K-12 schools in the U.S. If this applies to your school, but y...

RESOLVED - Error When Assigning Units

1. Knowledge Base
2. Music & Content

2021.04.03 update: This issue has been resolved and units can be assigned successfully once again. We're aware of an issue where SmartMusic throws an error when attempting to assign an entire Unit...

RESOLVED — Recordings Made on Certain Chromebook Models Contain No Audio

1. Knowledge Base
2. Recording, Playback & Assessment

Update 2021.05.04 — Our team has published a fix for the underlying issue. New recordings made with Chromebook internal mics will no longer be silent. Unfortunately, past silent recordings cannot ...

Printing in SmartMusic FAQs

1. Knowledge Base
2. Music & Content

Print is the game-changing SmartMusic feature that provides academic users with the ability to print individual parts directly from the repertoire library, ensuring that there’s a practice solution...

SmartMusic VPAT/Section 508 Documentation

1. Knowledge Base
2. Product Information

The Voluntary Product Accessibility Template (or VPAT) is a table containing information regarding how an information and communications technology (ICT) product or service conforms with Section 50...

MakeMusic W-9 Form

1. Knowledge Base
2. Product Information

Please find our W-9 Form linked below.