Chad Mathis
Manager, MakeMusic Customer Support
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Activity overview
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Chad Mathis created an article,
Printing in SmartMusic FAQs
Who can print? How can I subscribe to gain print access? How do I find printable music? How do I print? What can I print? Can I print multiple parts or pieces at once? Can I print fu...
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Chad Mathis created an article,
SmartMusic VPAT/Section 508 Documentation
The Voluntary Product Accessibility Template (or VPAT) is a table containing information regarding how an information and communications technology (ICT) product or service conforms with Section 50...
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Chad Mathis created an article,
MakeMusic W-9 Form
Please find our W-9 Form linked below.
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Chad Mathis created an article,
MakeMusic Sole Source Confirmation Letter
Please find our Sole Source Confirmation letter linked below.
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Chad Mathis commented,
Hello Emanuele, I've opened a support ticket with our team to address this specific repertoire and will reply to you via that ticket shortly. If you encounter any further repertoire issues like thi...
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Chad Mathis created an article,
Sound Innovations for Concert Band, Book 2: Incorrect notation, Incorrect accompaniment, Error: "This page does not exist"
Our team has recently fixed an issue in Sound Innovations for Concert Band, Book 2 that caused the incorrect notation to display or the incorrect accompaniment track to play for some titles. In som...
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Chad Mathis commented,
Hello Elaine, Thanks for your feedback. I can tell you felt like we weren't there when you needed us! I manage the MakeMusic Customer Support team, and wanted to reach out to let you know I asked o...
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Chad Mathis created a post,
Slowed Performance and Timeouts
This week's updates to SmartMusic provided some valuable new features and updates, although they've also resulted in heavier server loads than anticipated, leading to unexpected performance slowdow...
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Chad Mathis commented,
UPDATE 8/22/2019: The issue preventing past student submissions from appearing Gradebook has been resolved. If you are still unable to view past Gradebook submissions, please make sure to clear you...
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Chad Mathis created a post,
2019-08-21 Student Submission Not Appearing in Gradebook
We are aware of an ongoing issue where student submissions may not appear in the Gradebook. Our team is actively working on this issue, and any future updates will be posted to this article. Please...