Chad Mathis (he/him/his)
Manager, MakeMusic Customer Support
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Activity overview
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Chad Mathis (he/him/his) commented,
Hello everyone, To anyone watching this thread, I'm excited to share that we've just released an update that reintroduced the ability to sort when searching the MakeMusic Cloud music catalog! As sh...
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Chad Mathis (he/him/his) created an article,
Holiday Support Hours
❄️ Our office will be closed on the following dates: ❄️ Friday, December 23rd Monday, December 26th Monday, January 2nd ❄️ Limited support staff will be responding to email requests on the follow...
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Chad Mathis (he/him/his) commented,
I agree with Trent that sorting is key for any dealing with a long list of search results.It's unfortunate that implementing these other important improvements to our search came at the cost of tem...
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Chad Mathis (he/him/his) commented,
Hi Robert, We recently released an update that improves SmartMusic’s ability to return relevant results when combining keywords. The first phase of this work temporarily disabled the ability to sor...
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Chad Mathis (he/him/his) created an article,
Configuring SmartMusic App in Schoology (GG4L)
NOTE: These instructions apply to users that integrated SmartMusic with Schoology during the 2021-2022 school year via Global Grid for Learning (GG4L), and they have been updated for the 2022-2023 ...
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Chad Mathis (he/him/his) created an article,
Hiding Student Names in a Class Gradebook
When it comes to grading and assessing your students, there may be instances where you’ll need to do so in a strictly unbiased and objective manner. While individual class Gradebooks default to dis...
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Chad Mathis (he/him/his) commented,
Several additional domains added in support of error reporting, ZenDesk help center content, and in-app tutorial guide content.
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Chad Mathis (he/him/his) commented,
Updated 2021.11.11, Subdomains added: https://dsm-api.smartmusic.com https://locksmith.smartmusic.com
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Chad Mathis (he/him/his) created an article,
Compose: Unable to Save Changes to Imported MusicXML File
2021.06.16 update: We have released an update to Compose that we expect to resolve this issue. However, if you are still encountering an error message when attempting to save changes to an imported...
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Chad Mathis (he/him/his) created an article,
Resetting Your Students' Passwords
Note: The ability to reset students' passwords is restricted to schools that have ownership of student data. One such example is public K-12 schools in the U.S. If this applies to your school, but ...