Chad-Mathis-he-him-his
Manager, MakeMusic Customer Support
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Activity overview
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Chad Mathis (he/him/his) created an article,
Navigating Standard of Excellence Band Book 1
We’ve released an update to Standard of Excellence Band Book 1 in the interactive MakeMusic Cloud catalog. This update fixed several playback problems and added titles from the printed book that we...
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Chad Mathis (he/him/his) commented,
Hi Matt, Thanks for your question. Unfortunately, MakeMusic Cloud (formerly known as SmartMusic) doesn't currently have a publicly visible ranking system or leaderboard feature. With that said, you...
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Chad Mathis (he/him/his) created an article,
Printing options for Brian Balmages' "Foundations" series
About the Foundations Series Brian Balmages' Foundations Series is a collection of technical exercises for concert band and string orchestra set to actual movie soundtracks that are specifically de...
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Chad Mathis (he/him/his) commented,
Hi, John. This is Chad, Manager of MakeMusic Support. I've opened a support ticket and emailed you directly to discuss this topic with you. Be on the lookout for my reply!
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Chad Mathis (he/him/his) created an article,
Error when Logging in with Google: "Access blocked: Your institution's admin needs to review MakeMusic Cloud"
In some cases, students may receive the following message while attempting to log in to MakeMusic Cloud using Google: Error: "Access blocked: Your institution's admin needs to review MakeMusic C...
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Chad Mathis (he/him/his) commented,
Hello DJ, The page I linked contains links to both our help centers, so perhaps you may inadvertently on the wrong one. That's not a problem, however, as I've found your ticket and moved it interna...
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Chad Mathis (he/him/his) commented,
Hello Robert, If you signed into your MakeMusic Cloud account when previewing titles in our catalog, then the piece should default to the primary instrument defined on your account. However, if you...
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Chad Mathis (he/him/his) commented,
Hi Cynthia, It would appear that there are some broken links as a result of some recent domain migrations. I'll be sure to get this reported and addressed. Our current Contact Us page is located he...
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Chad Mathis (he/him/his) commented,
Updated 2023/08/16 Added wildcards for primary product domains in support of product migration from "smartmusic.com" to "makemusic.com"https://*.makemusic.com/https://*.smartmusic.com/ Condensed s...
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Chad Mathis (he/him/his) commented,
Hi Jack, This is Chad, Manager of Customer Support. Thanks for posting about these repertoire issues you discovered. I see you also submitted support tickets about these to us. I've assigned these ...