Chad Mathis (he/him/his)

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3. Oops! Smart Music forgot to put in two key changes.

Hi Jack, This is Chad, Manager of Customer Support. Thanks for posting about these repertoire issues you discovered. I see you also submitted support tickets about these to us. I've assigned these tickets to our Support team to review and forward to our...

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3. MakeMusic Cloud Network Requirements

Update 2023/04/25 - Subdomains added: https://lms.smartmusic.com/https://sso.smartmusic.com/

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3. Smart music will not load my compositions anymore

Hello Michele, We recently released an update to streamline the process of importing MusicXML files into Compose, and this introduced the issue you're describing. The team is already aware of the problem and working on a fix, although no ETA yet. Thankf...

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3. not alphabetized

Hello everyone, To anyone watching this thread, I'm excited to share that we've just released an update that reintroduced the ability to sort when searching the MakeMusic Cloud music catalog! As shown in the screenshot, the sorting options include: Rel...

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3. not alphabetized

Hi Robert, We recently released an update that improves SmartMusic’s ability to return relevant results when combining keywords. The first phase of this work temporarily disabled the ability to sort search results. The current default sorting is a combi...

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3. not alphabetized

I agree with Trent that sorting is key for any dealing with a long list of search results.It's unfortunate that implementing these other important improvements to our search came at the cost of temporarily losing the ability to sort. While I still don't...

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3. MakeMusic Cloud Network Requirements

Several additional domains added in support of error reporting, ZenDesk help center content, and in-app tutorial guide content.

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1. Knowledge Base
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3. MakeMusic Cloud Network Requirements

Updated 2021.11.11, Subdomains added: https://dsm-api.smartmusic.com https://locksmith.smartmusic.com

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3. Correct the piano pieces.

Hello Emanuele, I've opened a support ticket with our team to address this specific repertoire and will reply to you via that ticket shortly. If you encounter any further repertoire issues like this down the road, please use the Submit a request link ab...

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3. Login and calling in no help at all.

Hello Elaine, Thanks for your feedback. I can tell you felt like we weren't there when you needed us! I manage the MakeMusic Customer Support team, and wanted to reach out to let you know I asked one of agents to open a ticket with you late yesterday, s...

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