Chad Mathis (he/him/his)

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3. Login and calling in no help at all.

Hello DJ, The page I linked contains links to both our help centers, so perhaps you may inadvertently on the wrong one. That's not a problem, however, as I've found your ticket and moved it internally to the proper queue. A support agent will be in touc...

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3. No way to preselect instrument in Jazz Ensemble

Hello Robert, If you signed into your MakeMusic Cloud account when previewing titles in our catalog, then the piece should default to the primary instrument defined on your account. However, if you are not signed in, then the preview will default to the...

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3. Login and calling in no help at all.

Hi Cynthia, It would appear that there are some broken links as a result of some recent domain migrations. I'll be sure to get this reported and addressed. Our current Contact Us page is located here: https://www.makemusic.com/contact-us/

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1. Knowledge Base
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3. MakeMusic Cloud Network Requirements - Updated 2023.08.16

Updated 2023/08/16 Added wildcards for primary product domains in support of product migration from "smartmusic.com" to "makemusic.com"https://*.makemusic.com/https://*.smartmusic.com/ Condensed specific product subdomains into a collapsible panel and ...

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3. Oops! Smart Music forgot to put in two key changes.

Hi Jack, This is Chad, Manager of Customer Support. Thanks for posting about these repertoire issues you discovered. I see you also submitted support tickets about these to us. I've assigned these tickets to our Support team to review and forward to our...

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1. Knowledge Base
2. Technical Requirements
3. MakeMusic Cloud Network Requirements - Updated 2023.08.16

Update 2023/04/25 - Subdomains added: https://lms.smartmusic.com/https://sso.smartmusic.com/

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3. Smart music will not load my compositions anymore

Hello Michele, We recently released an update to streamline the process of importing MusicXML files into Compose, and this introduced the issue you're describing. The team is already aware of the problem and working on a fix, although no ETA yet. Thankf...

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3. not alphabetized

Hello everyone, To anyone watching this thread, I'm excited to share that we've just released an update that reintroduced the ability to sort when searching the MakeMusic Cloud music catalog! As shown in the screenshot, the sorting options include: Rel...

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3. not alphabetized

Hi Robert, We recently released an update that improves SmartMusic’s ability to return relevant results when combining keywords. The first phase of this work temporarily disabled the ability to sort search results. The current default sorting is a combi...

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3. not alphabetized

I agree with Trent that sorting is key for any dealing with a long list of search results.It's unfortunate that implementing these other important improvements to our search came at the cost of temporarily losing the ability to sort. While I still don't...

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