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Canceling the All Access Trial

1. Knowledge Base
2. Account and Setup

When your free 30-day trial of MakeMusic Cloud ends, you will not be automatically charged for a subscription. This means there's no need to cancel your trial, since there's no risk of being charge...

Onscreen Music Gets Cut Off/Obscured During Recording or Playback

1. Students & Performers
2. Recording, Assessment & Playback

In some cases, the zoom settings in your internet browser can create a display issue where the bottom of the music becomes obscured when clicking the play or record buttons.     To fix this, try z...

"We're sorry, but your browser is not supported" Error

1. Knowledge Base
2. Technical Requirements

If you receive the following error message while you're accessing MakeMusic Cloud, please reference the relevant section for your device below to troubleshoot. Chromebook If you're using a Chromebo...

Correcting Percussion Playback in Compose using Drum Maps

1. Knowledge Base
2. Compose

Introduction Occasionally, documents uploaded to Compose can exhibit incorrect playback sounds on percussion staves. We expect that a file set up correctly in Finale will also play back correctly w...

Changing/Verifying Instruments after Importing to Compose

1. Knowledge Base
2. Compose

After uploading in Compose, you can change the assigned instrument of any stave using the Staves and measures tool. This can be done by following the steps below:   Choose the Score menu and selec...

Converting from School Passport by GG4L to MakeMusic's Canvas or Schoology Integration

1. Knowledge Base
2. Single Sign-On / LMS Resources

As of June 30, 2023, teachers and students are no longer able to use School Passport (by GG4L) to log into MakeMusic Cloud. If you've been using School Passport, your platform will need to be migra...

Single Sign-On with Canvas or Schoology

1. Knowledge Base
2. Single Sign-On / LMS Resources

Teachers Setting up the Integration First, confirm that you have set up integration with Schoology or Canvas so your students can launch MakeMusic Cloud from their LMS class. Configuring Schoology...

Understanding Interactive Repertoire vs. Digital Sheet Music

1. Knowledge Base
2. Music & Content

Repertoire in the MakeMusic Cloud Music Catalog may be available in either the Interactive or Digital Sheet Music formats.   The availability of repertoire will vary both in format and functionalit...