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Have been using Smartmusic for 6 months now & find I cant complete the last step of setting assignments as I get the above error message. There is no explanation of error or possible remedies suggested, just the message

Yes, I've searched the support articles & created a ticket, but thought I would post here in case anyone has a solution?

Im on a macbook pro [early 2015] running Catalina

34 comments

  • Avatar
    Tom Tallitsch
    0

    It seems that if a student has an account with a license paid for by a school district, a private teacher that purchased the program outside of the school cannot assign music to that student. Even if the music is listed on Smartmusic as free? Is this correct? 

    Edited by Tom Tallitsch
  • Avatar
    Luciano FONTONI
    0

    Unfortunately I still can't assign parts. The procedure keep crashing while saving.

    What am I doing wrong? :(

  • Avatar
    Steve Kessler
    0

    I'm also getting an error message when making an assignment. Please advise. Thanks!

  • Avatar
    Andrea Monty
    0

    I'm getting this error message. too. There is no option to change from FREE to STANDARD.  I bought a subscription as a private teacher and am not affiliated with a school program. Please help SOON before I lose my students.

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