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Jason Neeson

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    1. Community
    2. Peer-to-Peer Discussion
    3. Student cant log on

    Yes, I was able to submit a request to SmartMusic helpdesk with the student’s email, and they were able to reset her password and send me the temporary password. It took over a week for them to get back to me due to *gestures broadly* though, so don’t e...

    1. Community
    2. Peer-to-Peer Discussion
    3. Student cant log on

    I'm having a similar issue...A student is unable to log in due to a typo and the password reset emails from SmartMusic get caught in our district's spam filter for students. I also tried removing her but that just removes her from the class, not deletes...