You press record, then it asks you to click again and check your microphone, then immediately starts the metronome and begins recording. You should have the order be microphone test first by asking the students to play a note (used to be concert F in Classic SmartMusic), then they press record, and the metronome starts. With the mic test happening in the middle, students aren't ready to start playing after it suddenly switches back to the metronome and begins recording. Many of us are working with beginning and intermediate players who don't know how to get their embouchures ready as quickly as the countoff is going. You should reverse the order of the mic check so it's conducive to playing.