Getting Started

• ★ Creating an account and joining a class
• ★ Purchasing a Performer subscription
• Unable to verify account via email
• Creating an account for users under the age of 13 (or 16 where applicable)
• Joining a class with an existing account
• Completing an assignment
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Tips & Best Practices

• Troubleshooting SmartMusic on Windows, Mac, and Chromebooks (Students & Hobbyists)
• Setting up to record in SmartMusic
• Using the Tuner, Metronome, and Loop functions (Students & Hobbyists)
• Troubleshooting SmartMusic on an iPad (Students & Hobbyists)
• Completing rhythmic assignments
• Using a backup email (Students & Hobbyists)

Product Information

• System requirements (Students & Hobbyists)
• Downloading Google Chrome (Students & Hobbyists)
• Contacting Customer Support (Students & Hobbyists)

Recording, Assessment & Playback

• ★ Understanding visual assessment (Students & Hobbyists)
• ★ Viewing how you spend your practice time
• ★ Playing and practicing music
• Troubleshooting Windows microphone issues
• Playback or recording latency on Chromebooks
• Troubleshooting recording and playback issues (Students & Hobbyists)
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User Account Management

• ★ Connecting to multiple SmartMusic platforms (Students & Hobbyists)
• Resetting your SmartMusic password (Students & Hobbyists)
• Editing your user profile (Students & Hobbyists)

School & Assignments

• Assignment Hangs for Students at 100% Loaded
• Finding Assignments
• Resubmitting assignments

Music & Content

• Finding and opening music (Students & Hobbyists)
• Score is not loading (Students & Hobbyists)