Account and Setup

• Single Sign-On and LMS FAQs
• Unable to verify account via email
• Creating an account for users under the age of 13 (or 16 where applicable)
• Downloading Google Chrome

Tips & Best Practices

• ★ Getting started with SmartMusic on iPad Safari
• Screen resolution troubleshooting
• Troubleshooting SmartMusic on Windows, Mac, and Chromebooks
• Setting up to record in SmartMusic
• Completing rhythmic assignments

Technical Requirements

• Bluetooth and AirPod Support
• System requirements
• SmartMusic Network Requirements
• SmartMusic email requirements

Product Information

• ★ Submitting Feature Requests and Product Feedback
• SmartMusic VPAT/Section 508 Documentation
• MakeMusic W-9 Form
• MakeMusic Sole Source Confirmation Letter
• Contacting Customer Support

Recording, Playback & Assessment

• Troubleshooting Windows microphone issues
• Playback or recording latency on Chromebooks
• Troubleshooting recording and playback issues
• Enabling your microphone in Chrome
• Quiet playback volume on iPad

Music & Content

• ★ Compose: Unable to Save Changes to Imported MusicXML File
• ★ Printing in SmartMusic FAQs
• ★ Sound Innovations for Concert Band, Book 2: Incorrect notation, Incorrect accompaniment, Error: "This page does not exist"
• Error 451: "This music isn't currently available in your country" / "Content unavailable"
• "Upgrade to access this content" when opening titles from a playlist
• RESOLVED: Contrabass Range Missing in Sight Reading Builder
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Gradebook & Assignments

• Problems Adding or Removing Students to/from an Assignment