Account and Setup

• Unable to verify account via email
• Creating an account for users under the age of 13 (or 16 where applicable)
• Downloading Google Chrome
• Transitioning from Classic SmartMusic to SmartMusic

Tips & Best Practices

• ★ Getting started with SmartMusic on iPad Safari
• Screen resolution troubleshooting
• Troubleshooting SmartMusic on Windows, Mac, and Chromebooks
• Setting up to record in SmartMusic
• Completing rhythmic assignments

Technical Requirements

• System requirements
• SmartMusic Network Requirements
• SmartMusic email requirements

Product Information

• SmartMusic VPAT/Section 508 Documentation
• MakeMusic W-9 Form
• MakeMusic Sole Source Confirmation Letter
• Contacting Customer Support

Recording, Playback & Assessment

• ★ Recordings Made on Certain Chromebook Models Contain No Audio
• Bug in latest version of Chrome (89+) for Windows
• Troubleshooting Windows microphone issues
• Playback or recording latency on Chromebooks
• Troubleshooting recording and playback issues
• Enabling your microphone in Chrome

Music & Content

• ★ Printing in SmartMusic FAQs
• ★ Sound Innovations for Concert Band, Book 2: Incorrect notation, Incorrect accompaniment, Error: "This page does not exist"
• Unable to submit assignment
• Receiving a shared document in SmartMusic
• Imported Music Hangs at 100% Loaded
• Assignment Hangs for Students at 100% Loaded