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Help for Knowledge Base

Account and Setup

  • Unable to verify account via email
  • Creating an account for users under the age of 13 (or 16 where applicable)
  • Downloading Google Chrome
  • Transitioning from Classic SmartMusic to SmartMusic

Tips & Best Practices

  • ★ Getting started with SmartMusic on iPad Safari
  • Screen resolution troubleshooting
  • Troubleshooting SmartMusic on Windows, Mac, and Chromebooks
  • Setting up to record in SmartMusic
  • Completing rhythmic assignments

Technical Requirements

  • System requirements
  • SmartMusic Network Requirements
  • SmartMusic email requirements

Product Information

  • Support wait times
  • SmartMusic VPAT/Section 508 Documentation
  • MakeMusic W-9 Form
  • MakeMusic Sole Source Confirmation Letter
  • Contacting Customer Support

Recording, Playback & Assessment

  • Troubleshooting Windows microphone issues
  • Playback or recording latency on Chromebooks
  • Troubleshooting recording and playback issues
  • Enabling your microphone in Chrome

Music & Content

  • ★ Printing in SmartMusic FAQs
  • ★ Sound Innovations for Concert Band, Book 2: Incorrect notation, Incorrect accompaniment, Error: "This page does not exist"
  • Unable to submit assignment
  • Receiving a shared document in SmartMusic
  • Imported Music Hangs at 100% Loaded
  • Assignment Hangs for Students at 100% Loaded