Zack-B
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Hi all, We recently updated Sound Innovations for Concert Band, and there was a temporary issue that prevented students from accessing it unless their teacher re-pinned the book. We quickly corrected this issue, so students should be able to access all ...
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Hi Chishamd, You should be able to switch to the next title in a method book by selecting Mvmt./Instr. and clicking the next arrow that appears. Here's a screenshot of what that looks like: If you're running into issues using that feature, please s...
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Thanks for trying that out. In that case, we'll need to gather more information on the issue in order to find a solution for you. One of our technical support representatives will email you shortly in a new ticket. Thanks for your patience!
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Hi Matthew, This issue can occur if your Chrome browser is not up-to-date. To fix this issue, update your Chrome browser by following these instructions. If you are using a Chromebook, you can update by following these instructions instead.
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Hi Mike, Thanks for your post. Fortunately, you do not have to individually setup and save each part when creating an assignment. If you are satisfied with the assignment parameters for one instrument, you can quickly copy those parameters to the other...
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Hi Cadence, Currently, the new SmartMusic is supported on iPads that meet our system requirements (listed here). The Kindle Fire uses an Android-based operating system, which is not currently supported for SmartMusic.
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Hi Bstover, Thank you for your feedback regarding updates! We definitely agree that it is important to communicate the updates we are releasing for the new SmartMusic. Since September 22nd, we have emailed a bi-weekly newsletter to new SmartMusic user...
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Hi Desiree, You are receiving this message because the resolution of your screen is too small for the new SmartMusic. Please make sure your browser is not zoomed in, and your browser window is maximized. To check the zoom level, click on the three dots...
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Hi Alex, I'm not seeing this issue on my end. Since we're getting different results, please clear your Chrome browser's cache by following these instructions. After the cache is cleared, restart your Chrome browser and try again. If it still occurs, ...